Two to three weeks. All four areas. One report, ranked by dollars.

What I look at

Twelve to fifteen named items across the four seats. Each one gets a finding, a dollar estimate where one is possible, and a priority.

Operations

• Provider utilization against capacity
• Rebooking rate and the system behind it
• Front desk and phone handling, including missed calls
• SOPs: what is written, what lives in your head

Finance

• Margin by service line
• Pricing against margin and capacity
• Provider compensation structure
• Membership and package economics
• Cash position and the next 13 weeks

Marketing

• Google Business Profile and local search position
• What current marketing spend is actually producing
• The existing patient list and what is being sent to it

Technology

• Booking, CRM, phones and forms: what talks to what
• Manual work that should be automated
• Where sensitive data lives, and whether it should

What you get

• One written report, in plain English, that ranks every finding by estimated dollars.
• A 90-day plan: what to fix first, who does it, what it should move.
• A clear recommendation on which seat, if any, is worth filling from outside.
• A review call to walk through it, with your manager in the room if you want.
• Yours to keep and act on with or without me.

What you provide

• Read access to the booking system and the last 12 months of P&L.
• An hour with you and 30 minutes with your manager or lead front desk.
• Logins or exports for your marketing tools and Google Business Profile.

Timeline and price

Steph: paid or free; the price if public; the timeline you can actually hold. If a sample report exists (Tech Alley or elsewhere), I will model the deliverable section on it.